Account Management
The person you call is the person who fixes it
Every AFC customer has a named account manager who knows the freight, watches the service, and owns the outcome — not a shared inbox.
Regular business reviews keep volume, service, and pricing honest on both sides.
- Named AM
- One accountable contact per account
- Business reviews
- Service and volume reviewed on a cadence
- Escalations
- Issues worked to closure, not ticket queues